Frequently Asked Questions
Shopping: Is the site secure?
We use SSL (Secure Sockets Layer) encryption to provide trusted security and protection for shoppers that use our website. We do not share personal information with third-parties. We also do not store credit card information at anytime. We proudly use Stripe.com (in conjunction with SquareSpace.com) a highly respectable online credit card merchant.
Shopping: Do you accept International orders?
No. Unfortunately, at the moment, we only accept domestic orders from the United States. This is a service that we will be offering in the near future.
Shopping: Can I place a phone or mail order?
No. All orders must be made through the website.
Shopping: Can I get my order gift-wrapped?
No, we do not currently offer gift-wrapping.
Orders: How do I check the status of my order?
You will receive an order confirmation email after you place your order. If you have a user account and were logged in when you placed your order, you can track your order status by logging in and accessing the "Account" link from the site header. All orders placed under your username will be visible under the "My Orders" tab. Please allow 3 - 4 weeks for delivery. If you have not received your order confirmation email or have other questions on your order status, please contact us using the Customer Support form below.
Orders: Can I cancel my order?
Yes, as long as the order has not already shipped. The only way you can cancel an order is by contacting Customer Support using the form at below. If your order has already shipped, you will be able to receive a refund for your purchase using the return materials enclosed with your order, though you will be responsible for shipping charges.
Orders: Can I add items or make changes to my order after it has been placed?
No. Unfortunately, once an order is placed, you will have to place a new order for any additional items.
Products: How do I find my size?
- XS — Chest: 30-32 inches Waist: 28-30 inches
- S — Chest: 34-36 inches Waist: 30-32 inches
- M — Chest: 38-40 inches Waist: 32-33 inches
- L — Chest: 42-44 inches Waist: 33-34 inches
- XL — Chest: 46-48 inches Waist: 36-38 inches
- 2XL — Chest: 48-50 inches Waist: 40-42 inches
- S (Size 0-2) — Chest: 30-32 inches Waist: 25-26 inches
- M (Size 4-6) — Chest: 32-34 inches Waist: 27-28 inches
- L (Size 8-10) — Chest: 36-38 inches Waist: 30-32 inches
- XL (Size 12-14) — Chest: 40-42 inches Waist: 33-35 inches
Products: What are the washing Instructions?
We recommend machine washing with cold water. Dark colors should be washed with like-colors. Do not bleach. We recommend hang drying the shirts to best preserve the quality of the printing and to help minimize shrinkage but tumble dry low if you use a machine. All t-shirts are American Apparel t-shirts which are primarily made of 100% cotton so slight shrinkage is normal. To iron, flip inside out and avoid ironing over any areas with print. Do not dry clean any t-shirts with printing
Products: Where are your Tees made?
Fakejoy proudly prints on American Apparel t-shirts which are made in the Los Angeles, California USA.
Products: What payment options do I have?
We accept major Credit and Debit cards (Mastercard, Visa, and American Express) and Paypal for payments. We may not accept all International Credit Cards at this time. Charges on your billing statement will appear as “Fakejoy, Inc.”
Products: Do you accept Paypal as a form of payment?
Absolutely. To use Paypal, just select PayPal as your payment method on the billing page. That will send you over to PayPal's site to set up your payment and then kick you back to Fakejoy.com to complete your order. If you don't complete your order on Fakejoy.com after visiting the PayPal page, your order won’t be submitted.
Shipping: What shipping options do I have?
We currently offer the following shipping options: USPS Priority Mail
Shipping: Can I track my shipment?
Yes. You will receive a tracking code provided in your shipment confirmation email.
Returns: What is your Return Policy?
We accept returns, for any reason, on all items that are returned within 60 days of placing the order for this item. Items can not be returned after the 60 days. Only items that are unwashed and have not been worn will be accepted. Items must be in original condition when returned. Any items that have been noticeably worn, stained or washed will not be accepted and will be returned without a refund. Download and complete the Return Form here and include in your return.
Returns: How do I return a wrong or defective item?
We apologize if we ship a wrong or defective item. All returns, including wrong and defective orders are subject to our Return Policy (see above paragraph). No items can be washed or worn and must be in original condition in order to be accepted as returns. Please download and complete the Return Form here and include with your return.
Returns: Where do I download a Return Form?
Please download and complete the Return Form here and include with your return.
Account Info: Can I be removed from the mailing list?
Yes. If you would like to cancel your user account, please contact us by filling out the form below.
Account Info: What should I do if I don’t receive an account activation email?
You should receive an Account Activation email within minutes of registering at the email address that you sign up with. If you don’t see one within 30 minutes, please contact us using the Customer Support form below and we will assist you as promptly as possible.
Account Info: How old do I have to be to register with Fakejoy?
You must be 13 years or older in order to register with Fakejoy.com
Please fill out the form here and we will respond to you as soon as we can.